The growth of AI adoption is accelerating. In just three years, the percentage of businesses using AI has nearly doubled: from 34% in 2023 to 67% in 2026. The biggest catalyst? The rise of generative AI (ChatGPT, Claude, Gemini) which drastically lowered the barrier to entry for AI usage across every department.
Most common AI applications
- Generative AI for content — 58% of businesses (text, image, video creation)
- Data analysis and reporting — 47% (pattern recognition, forecasting)
- Customer service automation — 39% (chatbots, ticket routing, self-service)
- AI-powered marketing and personalization — 34% (ad targeting, content optimization, segmentation)
- Process automation — 31% (invoicing, compliance, HR workflows)
- Product development — 22% (R&D, prototyping, automated testing)
Sources: CBS ICT Usage Survey 2026, TNO AI Monitor Q1 2026, McKinsey Global AI Survey 2025